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FAQs

Home » FAQs » Page 6
  • Can you manage our existing backup system?

    Can you manage our existing backup system?

    Yes. Firethorne is tool-agnostic. We can manage and improve your current platform, add immutable off-site copies, and implement compliance-aligned reporting and recovery testing.

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  • What makes Firethorne’s backup solutions different from standard cloud storage?

    What makes Firethorne’s backup solutions different from standard cloud storage?

    We provide immutable, S3-compatible storage with flat, predictable pricing and no hidden egress fees. Combined with compliance reporting and recovery testing, our backups are designed for audit readiness, not just [...]

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  • How often should backups be tested?

    How often should backups be tested?

    Compliance frameworks such as CMMC, HIPAA, and ISO 27001 expect evidence of working backups, not just backup jobs. We recommend quarterly test restores at minimum, combined with documented DR runbooks [...]

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  • Does Microsoft 365 automatically back up my data?

    Does Microsoft 365 automatically back up my data?

    No. Microsoft provides resiliency but not long-term backup. Deleted emails or files may only be recoverable for a limited time. Firethorne provides independent backups for Exchange, OneDrive, SharePoint, and Teams, [...]

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  • Am I 100% safe with endpoint monitoring and MDR?

    Am I 100% safe with endpoint monitoring and MDR?

    No security measure can make an organization completely unhackable. Cyber threats are constantly evolving, and even the strongest defenses can be tested. What endpoint monitoring and MDR do provide is [...]

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  • Can endpoint monitoring and MDR help reduce ransomware risk?

    Can endpoint monitoring and MDR help reduce ransomware risk?

    Absolutely. Continuous monitoring combined with EDR and MDR capabilities helps detect ransomware activity early, isolate infected devices, and provide forensic data for recovery and compliance documentation.

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  • Is Firethorne’s MDR service handled offshore?

    Is Firethorne’s MDR service handled offshore?

    No. All MDR services are delivered by Firethorne’s 100% US-based SOC team. This ensures accountability, faster response, and reduced compliance risk compared to offshore monitoring providers.

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  • What kind of reporting will I receive?

    What kind of reporting will I receive?

    Clients receive regular compliance-ready reports that detail endpoint health, patch compliance, detected threats, and incident response actions. These reports help leadership track risk and provide auditors with required evidence.

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  • Do you provide endpoint monitoring for mobile devices as well as computers?

    Do you provide endpoint monitoring for mobile devices as well as computers?

    Yes. Firethorne monitors desktops, laptops, tablets, and mobile devices, ensuring your full device fleet is covered and compliant with regulatory requirements.

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  • How does endpoint monitoring support compliance frameworks?

    How does endpoint monitoring support compliance frameworks?

    Endpoint monitoring aligns with frameworks like CMMC, NIST 800-171, HIPAA, PCI-DSS, and ISO 27001. It provides audit logs, patch status verification, and documented incident response — all evidence auditors require.

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