MSP SUPPORT PACKAGES
Firethorne Tech delivers US-based, compliance-driven IT support tailored to regulated industries. Our MSP packages provide proactive monitoring, secure endpoint management, and responsive helpdesk services that keep your business running smoothly and audit-ready.
WHY CHOOSE MANAGED IT SUPPORT
Every organization relies on IT to operate — but not every IT provider understands the demands of regulated industries. Firethorne Tech’s MSP packages are designed to do more than just fix computers. They provide ongoing monitoring, management, and compliance alignment, so your IT environment is always secure, available, and audit-ready.
With Firethorne, you get:
- A 100% US-based support team (no offshoring, ever).
- Compliance-focused IT operations aligned with multiple security frameworks.
- Proactive monitoring and security to stop issues before they impact your business.
- Scalable services that grow as your compliance needs evolve.
MANAGED SERVICES OFFERINGS
At Firethorne Tech, our Managed IT Services go beyond basic troubleshooting. We deliver security-first, compliance-driven IT support designed specifically for organizations in regulated industries. When you choose one of our MSP packages, you get a 100% US-based team that handles your daily IT needs while aligning technology with frameworks like CMMC, NIST 800-171, HIPAA, PCI-DSS, and ISO 27001. Every engagement starts with a clear onboarding process where we review your environment, deploy monitoring tools, and establish backup, security, and support baselines. From there, we operate proactively — detecting issues before they cause downtime and ensuring your systems stay audit-ready.
When you contact Firethorne for service, you can expect responsive, knowledgeable support. Standard endpoint users get unlimited helpdesk assistance from our US-based technicians, while Elite package customers receive priority escalation and 24/7 coverage. Behind the scenes, our monitoring platforms track endpoints, servers, and network devices in real time, so most issues are identified and resolved before you even notice them. In addition, we provide regular reporting and strategic guidance so your leadership team always knows where you stand and how IT supports long-term business goals. With Firethorne, MSP isn’t just about fixing problems — it’s about building a secure, compliant technology foundation for your business.
ENDPOINTS/WORKSTATIONS
STANDARD ENDPOINT
- Unlimited US-Based Helpdesk Support
- Remote Monitoring & Management (RMM)
- Windows Patch Management & Updates
- Endpoint Detection & Response (EDR)
- Cloud Backup & Recovery for Endpoint Data
- Basic Microsoft 365 Email Security Configuration (available with most M365 plans)
- Strategic IT Guidance
ELITE ENDPOINT
- Includes everything in Standard, plus:
- Advanced Microsoft 365 Email Security Management (requires Microsoft 365 Business Premium, E5, or equivalent licensing)
- Proactive Endpoint Hardening (requires appropriate M365 licensing)
- Enhanced Monitoring & Compliance Reporting
- Priority Escalation for critical endpoint issues
- On-Site Support (as needed)
SERVERS AND INFRASTRUCTURE DEVICES
ALL INCLUSIVE
- Proactive Monitoring & Maintenance – Continuous monitoring for uptime, performance, and hardware health.
- Backup & Disaster Recovery (BDR) – Full server backups with recovery testing to ensure business continuity.
- Patch & Firmware Management – Regular updates to maintain security and compliance.
- Compliance Alignment – Configurations aligned with security frameworks.
- On-Site Support (as needed) – Available for Elite MSP clients and as an add-on for Standard customers.
NETWORK DEVICES
ALL INCLUSIVE
- 24/7 Monitoring & Alerting – Real-time monitoring of critical network infrastructure.
- Firmware & Configuration Management – Updates and configuration baselines to ensure security and performance.
- Firewall Policy & Rule Review – Regular security reviews to align with best practices.
- Compliance-Aligned Configurations – Network devices hardened against CIS Benchmarks, NIST, and vendor best practices.
- On-Site Support (as needed) – For hardware replacement, configuration changes, or troubleshooting.
ADD-ON SERVICES
SECURITY & COMPLIANCE
- Vulnerability Scanning – Scheduled scans to identify weaknesses across endpoints, servers, and networks.
- Penetration Testing – Simulated attack scenarios to validate defenses and support compliance frameworks.
- SOC & Managed SIEM – Continuous monitoring, log collection, and incident response services.
- Advanced Cloud Security – Conditional access, data loss prevention (DLP), and identity management.
M365 & CLOUD
- Microsoft 365 License Management – Procurement, optimization, and ongoing administration.
- Microsoft Intune & Endpoint Manager – Advanced endpoint configuration, patching, and compliance policies.
- Microsoft Defender & Purview Enhancements – Extended threat protection and data governance.
- Azure & Cloud Infrastructure Management – Monitoring and management of cloud-based workloads.
NETWORK & INFRASTRUCTURE
- OT/IT Network Support – Monitoring and management of operational technology (OT) alongside IT networks.
- Advanced Firewall Management – Deep rule analysis, compliance alignment, and enhanced reporting.
- VPN & Remote Access Solutions – Secure remote work enablement with compliance-focused configuration.
- Wireless Network Optimization – Monitoring and tuning of access points and wireless performance.
USER PRODUCTIVITY & AWARENESS
- Security Awareness Training – Phishing simulations, compliance training modules, and reporting.
- Privileged Access Management (PAM) – Enhanced identity and access controls for sensitive accounts.
- Shadow IT Discovery – Identification and remediation of unauthorized apps and services.
WHO BENEFITS FROM MANAGED IT SERVICES
Our Managed IT Support Packages are designed for organizations that need more than basic IT support. Firethorne Tech specializes in serving compliance-heavy industries, where technology, security, and regulatory requirements all intersect. Whether you’re managing sensitive defense contracts, protecting patient data, securing financial systems, or running critical infrastructure, our US-based, compliance-driven team ensures your IT environment stays secure, reliable, and audit-ready.
DEFENSE CONTRACTORS
IT support aligned with CMMC requirements.IT SUPPORT DESIGNED WITH CMMC IN MIND
Firethorne delivers managed IT services designed for defense contractors, ensuring systems align with CMMC and NIST 800-171 requirements to keep DoD contracts secure and audit-ready.
AEROSPACE & MANUFACTURING
Protect designs and supply chain data.SECURE, COMPLIANT IT OPERATIONS
Our MSP packages provide proactive monitoring, endpoint protection, and compliance alignment to safeguard intellectual property, CAD files, and supply chain communications.
HEALTHCARE PROVIDERS
Compliance-driven IT for HIPAA environments.HIPAA-ALIGNED IT MANAGEMENT & SUPPORT
Firethorne supports healthcare organizations with managed IT services built to protect patient data, maintain HIPAA compliance, and ensure reliable access to critical systems.
FINANCIAL FIRMS
IT support designed for sensitive data.PCI-DSS & SOX COMPLIANCE SUPPORT
We deliver secure IT operations that align with PCI-DSS, SOX, and GLBA, ensuring financial data is protected while meeting industry compliance standards.
CRITICAL INFRASTRUCTURE
Secure IT & OT systems with 24/7 monitoring.OT/IT COMPLIANCE ALIGNMENT
Our MSP services provide 24/7 monitoring, maintenance, and compliance alignment to protect critical infrastructure operators against downtime and cyber threats.
PROFESSIONAL SERVICES & GOVERNMENT VENDORS
IT support that builds trust with clients.DEMONSTRATING DUE DILIGENCE
Firethorne’s MSP packages help professional firms and government vendors prove compliance readiness, data security, and IT reliability, strengthening relationships and contract eligibility.
LET US FOCUS ON IT SO YOU CAN FOCUS ON YOUR BUSINESS
WHY CHOOSE FIRETHORNE FOR MANAGED IT SERVICES
At Firethorne Tech, we’re more than a helpdesk — we’re a compliance-driven IT partner. Many MSPs deliver reactive support, but few understand the unique requirements of industries governed by CMMC, NIST 800-171, HIPAA, PCI-DSS, and ISO 27001. Our services are designed with these standards in mind, ensuring your IT operations not only run smoothly but also align with the compliance frameworks your business depends on.
What sets us apart is our commitment to quality and accountability. All of our services are delivered by a 100% US-based team, giving you peace of mind that sensitive data is never offshored. We combine proactive monitoring, secure endpoint management, and compliance alignment with personalized guidance, so your IT environment supports both day-to-day productivity and long-term business goals. With Firethorne, you gain a partner who treats your IT as a strategic asset — not just a cost center.