Managed IT Services
US-based support, no exceptions.
Simplify IT, strengthen security, and stay compliant. Our managed IT services give businesses with complex operations the confidence to focus on growth while we handle the technology.
Schedule a ConsultationWhat we manage
Scalable, compliance-driven IT solutions and support for growing businesses — from the helpdesk ticket at 9 a.m. to the strategic roadmap behind it.
Helpdesk & End-User Support
Unlimited, flat-rate support from our US-based team — SLA-driven response times, immediate escalation for critical issues, and every ticket documented.
- Unlimited
- Flat-rate
- SLA-driven
Endpoint Monitoring & Management
Proactive protection for laptops, desktops, and mobile devices — including Endpoint Detection & Response (EDR) with continuous threat protection monitored by our US-based team.
- EDR / MDR
- 24/7
- US-based SOC
Cloud Backup & Recovery
Secure, compliant backups for endpoints, Microsoft 365, and servers — immutable storage, documented recovery runbooks, and test restores that prove they work.
- Immutable
- M365 backup
- Disaster recovery
Microsoft 365 Management
Licensing, configuration, and security controls across your M365 environment — plus full email and domain security management: SPF, DKIM, DMARC, and Microsoft email security.
- Licensing
- Entra ID
- Email security
Support Packages & Pricing
Published per-device pricing for endpoints, servers, and network devices — including proactive network monitoring and management. No mystery quotes.
- Per-device pricing
- Network management
Strategic IT Planning
Compliance-driven roadmaps that connect day-to-day IT to where the business is headed — budgeting, modernization, and quarterly course corrections.
- Roadmaps
- Do Now, Do Next, Do Later
Why Firethorne as your managed IT provider
Regulated industries are our specialty, but the standard is the same for everyone: secure, compliant, always on.
100% US-based team
Every member of our team is based in the United States. No offshore support — every call, ticket, and project is handled by a trusted expert.
Security-first mindset
Support that fixes the problem without creating a new one. Resolutions follow security best practice by default, not as an afterthought.
Regulatory expertise
From defense contractors and aerospace to healthcare, finance, and critical infrastructure — we work inside GLBA, PCI-DSS, HIPAA, ITAR, SOX, FINRA, and NIST CSF requirements every day.
Co-managed friendly
Keep your internal IT team and let us fill the gaps, or hand us the whole environment. Both models work — we'll tell you which fits.
Frequently asked questions
Will my support calls ever go overseas?
Never. All support is handled by our in-house, US-based team. We don't outsource or offshore any part of our IT support — not after-hours, not overflow, not ever.
Do we have to buy everything?
No. Services are modular — you select only the offerings you need. Many clients start with one service area and expand as the fit proves itself.
Can you work alongside our internal IT team?
Yes. Co-managed partnerships are common: your team keeps what it does well, and we cover monitoring, security, backup, or escalation — whatever fills the gap.
Do you provide 24/7 support?
Yes — around-the-clock monitoring backed by US-based support. Most tickets are acknowledged within minutes, and critical issues are escalated immediately.
Secure. Compliant. Always on.
Tell us what your environment looks like and where it hurts. We'll show you exactly what managed support would cover — with published pricing, not a mystery quote.
Schedule a Consultation